COVID-19: The Tech Accelerator We Did Not Expect

Businesses across the globe are experiencing disruption to their operations and are determining how they will operate in the short- and long-term. However, it is evident that with the rise of remote working and living, pushed into practice by isolation policies, companies are embracing technology that drives innovation and productivity to serve their customers’ needs and build resilience.

The new “business as usual” has resulted in seismic shifts, ramping up the use of video conferencing, digital banking and e-commerce. More than ever, businesses will rely on stable internet connections, increasing the need for network upgrades and cybersecurity investments. Labour intensive businesses who have been affected the most, including manufacturing, retail and logistics, will have to consider a wider application of robotics if they want to survive and thrive in the post-COVID-19 world. Agile B2B tech start-ups, not held back by legacy systems, are in a unique position to pair those businesses with opportunity, enabling them to respond to new trends quicker through greater automation, robotics and connectivity. Those who offer innovative process automation solutions are likely to emerge as industry winners, rewarded with greater access to capital and new swathes of customers.