Łukasz Kozłowski

A philosopher at heart with an MBA to his name, Łukasz combines strategic foresight with analytical mindset to navigate the complex landscapes of digital commerce and software services. Beginning his journey at Sklep-Presto.pl, now integrated into the Morele Group, Łukasz skillfully managed marketing channels and led the customer service team. His journey continued with transformative roles at Shoper, Zencommerce India, and Zencommerce Turkey, where he was instrumental in sculpting robust Customer Success frameworks, demonstrating his ability to scale teams and processes in diverse market environments. At Thulium, he took the helm of marketing, sales, and customer support, showcasing his commitment to delivering exceptional CX. Currently, drives growth at Responso (Baselinker Group). Actively supporting the SaaS community, Łukasz fosters excellence in customer success strategies through his involvement with CustomerSuccess.pl. Łukasz also hosts a thought-provoking podcast dedicated to the discourse on customer success and growth. Here, he explores emerging trends, shares valuable industry insights, and engages in in-depth discussions with other thought leaders, further cementing his role as a key influencer and advocate for customer-centric growth in the dynamic SaaS sector.