A Privacy-First approach to use AI for understanding Customers Better!
11:45 - 12:15, 23rd of May (Thursday) 2024/ DATAMASS STAGE
Get ready for an exciting story about how to use AI to transform call centre conversations from customers into a symphony of insights.
With design principles centred on Security and Privacy to safeguard sensitive voice and data information; we’re surfing the AI tide, harnessing the power of open-source models like whisper-large-v3 for understanding what people say and Mistral for helping us figure out how to use what they say to make things better.
Imagine a treasure trove of insights, locked within countless hours of call recordings. That’s where we started our quest - Buckle up for an adventure where technology meets human touch, and discover how we’re setting new benchmarks in user experience.
LEVEL:
Basic
Advanced
Expert
TRACK:
AI/ML
TOPICS:
Architecture
NLP
