Citizen Developers and the Changing Shape of Work
12:25 - 12:45, 20th of May (Wednesday) 2026 / Tech Trends
Across organizations, people with no technical background are quietly creating apps, workflows, and automations that change how work gets done. This session shows how organizations are learning to support non technical creators responsibly. Attendees will gain a clear understanding of how work creation is changing in 2026 and what it takes to enable citizen developers without losing control, consistency, or trust.
These people are not engineers, not IT specialists, and not traditional tech roles. They are citizen developers, employees in operations, finance, HR, or analytics who use no code platforms, automation tools, and AI assistance to solve everyday problems themselves. What started as replacing spreadsheets or manual processes is now producing solutions used daily across teams.
This talk explores the rise of citizen development from a practical, inside the organization perspective. Using real examples such as internal apps and process automations created with platforms like Microsoft Power Platform, we’ll look at why non tech people are able to build working solutions, what value this brings, and where it introduces new challenges around ownership, quality, and long term sustainability.
Rather than framing citizen development as either a threat or a shortcut,
